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Training - Feedback

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Training - Feedback

Who is this pro training aimed at?

Professionals who need to give regular feedback to colleagues, and wants to do this more effectively.

The objectives of the training

  • Know the importance of great feedback.
  • Identify the key steps for a feedback discussion.
  • Deliver performance-related feedback.
  • Prepare effectively for a feedback conversation.
  • Develop an individual action plan to enhance your feedback skills.

The strengths of the training

  • This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.​
  • It has a strong practical approach, with hands-on exercises to help participants apply the concepts learned. ​
  • By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.​
  • This live class is eligible for 7 PDUs in Power Skills area, to maintain PMP® or PgMP® certification.​

Prerequisites

None

The program of training

Giving and responding to feedback is integral to the smooth functioning of every business, as well as improving motivation and performance. Yet some people find it difficult to offer constructive feedback, especially if it involves criticism or other negative issues.

01. Introduction

02. Understanding Feedback

  • Defining feedback and its role in the workplace
  • Benefits of giving and receiving feedback for individuals and organisations

03. The Importance of Feedback

  • Why feedback is essential for performance improvement
  • Consequences of not addressing low performance

04. When & How to Give Feedback

  • Preparing for a feedback conversation
  • Understanding the AID Model (Action, Impact, Do) and use it to structure feedback effectively

05. Key Feedback Skills

  • Using powerful and clear language in feedback
  • Non-verbal communication and body language
  • Effective questioning techniques to encourage dialogue
  • Active listening skills for better feedback exchange

06. Handling Emotional Reactions

  • Understanding typical emotional responses to feedback
  • Strategies to deal with defensive or emotional reactions
  • Wrapping up the conversation

07. Hands-on

  • Exercise: Silent Signals
  • Exercise: "Dear Future Me" Letter – Reflect and Commit
  • Role-play: Different Feedback Settings
  • Exercise: Emotional Response Planning
  • Exercise: The Feedback Roundtable for Challenging Situations
  • Exercise: Feedback Culture Hackathon
  • Action Plan
Ready-to-use training

Reference : vc007-ext

  • Duration : 1 Day

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