Difficult Conversations

Difficult Conversations

Difficult Conversations

1st – 2nd April 2025


8:30–12.00 GMT | 9:30–13:00 CET | 16:30–20:00 CST


Build relationship through transformative dialogue

Difficult conversations are often perceived negatively, but they can be powerful opportunities for honest, direct, and transformative dialogue. This training helps participants reframe their mindset, approach conflict constructively, and build stronger relationships through clear and respectful communication.

Throughout the session, you will explore the roots of conflict, develop techniques to manage unproductive behaviours, and practice delivering challenging messages with confidence and clarity. By focusing on mutual understanding and assertiveness, you will turn difficult conversations into meaningful opportunities for growth and collaboration.

Suitable for any schedule


Fit the course around your day-to-day work with two 3.5 hour virtual workshops over two days and eLearning that can be completed whenever and wherever suits you.

What we’ll cover


Achieve positive outcomes from difficult conversations in various situations

Understand and adopt assertive behaviours for effective and respectful communication

Develop a confident, positive influence through assertive communication

Manage emotions and behaviors to strive for win-win solutions

£900 per participant

Price does not include VAT / taxes if applicable.

What you’ll get

2 x 3.5 hour workshops

Downloadable course workbook

Workshop activities

eLearning: Conflict Management

Ideal for


  • Handle difficult conversations productively
  • Prevent and resolve conflict while building strong relationships
  • Develop strategies to remain assertive in challenging situations

Book your place

Sign up now to reserve your spot on this course. Spaces limited.

To learn more...