Transforming learning at scale through a seamless partnership with a major British retailer
Transforming learning at scale through a seamless partnership with a major British retailer
Case Study
Context & challenges
Our client came to us with a clear vision: to evolve their existing learning offer to meet the needs of a 60,000-strong workforce. Their existing programme needed streamlining to become more intuitive, accessible, and performance focused. Interested in bringing a long-term sense of structure, consistency, and alignment to their learning practices, The retailer sought to partner with us.
Key priorities included:
✔︎ Designing a clear and engaging learning journey.
✔︎ Making workshops accessible to everyone —virtual or in-person.
✔︎ Aligning the content to their core values.
✔︎ Creating agile, measurable content that delivers real business impact.
Solution
Our objective was to create a programme which was accessible, practical, and evidence-based.
We began with an in-depth, in-person scoping session at our London office to identify goals and expectations. A two-month pilot phase followed, where we tested two workshops with senior L&D leaders to get their invaluable feedback and refine the experience further.
We launched an international rollout focused on four core skills, to be delivered quarterly.
To ensure flexibility and reach, the programme included three formats:
3-hour
in-person immersive workshops across three UK locations for in-person collaboration and discussion.
3-hour
virtual workshops for those who want to deep dive and discuss.
45-minute
“Boosts” for those who want the insights but may not have time for immersive discussion.
Results
What began as a brief to optimise learning became a standout example of what’s possible through close collaboration. The programme wasn’t just a learning solution. It was the start of a partnership built on shared ambition, collaboration, and agility.
Together, we’ve built a future-ready learning offer that’s clear, inclusive, and is making a measurable difference across the business.
107
Learning sessions in total across the year72
immersive workshops (180 mins)35
boost sessions (45 mins)15,000+
minutes of learning45%
uplift in learner confidence, measured pre- and post-sessionClient Testimonials
Working with Cegos has simply been easy. They are always there to listen to our needs; help build solutions and always with the focus on making sure we get the best. They are innovative, honest and work with us as an extension of our team. They are quick to pivot to changing needs and bring a fresh, external eye whilst being close to us and a trusted advisor. A great combination of understanding our business and where needed bring the outside in.
Product Owner
Working with Cegos has been an absolute delight! What began as a straightforward commission for skill-based workshops has blossomed into a dynamic and thriving partnership. It’s incredible how they’ve embraced our culture and supported our people, perfectly aligning with our strategic objectives.
Development Partner